For all stocked orders made before 2pm, they will be processed the same day and dispatched for NZ nationwide overnight delivery. Standard shipping should arrive the next day, and rural shipping may take an extra day; however, the courier needs to be given leniency with this timeframe.
An item that is on backorder is not currently in stock and is waiting on more stock to arrive or needing to be specifically sourced for you.
Backordered products take from 5 – 15 business days from the date of purchase. We will try and fill your order within this timeframe, but shipping delays can happen from time to time that are out of our control.
The order will be filled when the backordered item has arrived. (Please contact us if you wish to arrange separate postage.)
Yes, we have an office and order pick-up location at:
Shop 3, 574 Colombo Street, Christchurch City, 8011Open: Monday – Friday 9.30am – 5pm & Saturday 10am – 3pm
(Please contact us if you are unable to visit within these hours.)
Yes, we accept cash, Laybuy, Afterpay, Genoapay, and EFTPOS payments. Please check the availability of the product you are after if possible; you can do this by emailing us or calling us on 03 568 8291 or checking the product availability status online. Please note that in-store prices may vary from those online.
Your order will show in your account once you are logged in. Alternatively, you can contact us with your name, email address, and 5-digit order number (#123456).
You can use our Request a Part Form. Alternatively, you can contact us.
Once the order is placed , the dispatch team prepares your products. Once the order status is changed from ‘processing’ to ‘ready to pick up’, you will receive an email notifying you that your order is ready for collection. Please note if your order contains a backorder, this email will be delivered once that item has arrived. Please arrange to collect partial orders; you can do this by emailing us or calling us on 03 568 8291.
Important: Click and collect orders must be collected within 3 months after the ready-for-collection notification.
Yes, along with supplying the parts and tools to do your own repair, we can repair your device. Bookings are preferred and subject to availability. Contact us for bookings, pricing, and enquiries.
Yes, if you are able to visit the Christchurch store, your screen protector can be applied by our staff. Fees apply.
Please read our returns & refund policy. Then head to our Returns Request Form. You will be given the details of where to return the items. For any questions, please email us or call us on 03 568 8291.
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